That is very interesting. I have never seen this before but like it. However on my free instance I see the same thing as you. Let me try another instance and report back what I find
Hi @Giacomo Tufano , with the help of another community leader I now understand how to get this to work. While I thought this was done at the System settings Area in fact it is done at a given project level. Here how to get it to work:
Navigate to one of your JSM projects
Click on project settings
Select Features
Enable customer service management
Navigate back to your project page & in the sidebar select Organizations
In the following screen you should be able to add the Field as instructed by the link you provided earlier. Note: this will also work for individual customers by clicking on the Customers link in the sidebar and then selecting the custom you wish to add details to
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