In my project I have configured custom field called Acceptance criteria, In excel cell i have drafte

[Abdul Wahab]

Hello Folks,

In my project, I have configured a custom field called Acceptance criteria, In the excel cell I have drafted the points by points but when uploading using CSV, in jira all points are same there is no line break

I used alt+enter still no use 

In excel csv (Acceptance Criteria)

AC1: Login page loading

AC2 :Landing page visisble

AC3: Login process

In jIra after import it is same line as below

AC1: Login page loading. AC2 :Landing page visisble. AC3: Login process.

Please provide suggestions and I would appreciate it

Thanks in advance

Abdul

[Mit Tolia]

Also @Abdul Wahab - as a workaround, when you try to import the csv data, when mapping the fields, make sure to leave the checkbox option for "Map field value" unchecked but set the field name in the "JIRA field" drop down like below.

Doing this & running the csv importer, the line breaks were preserved

[Mit Tolia]

Hi @Abdul Wahab - I suspect you are seeing this behavior as you might be trying the csv import from the issue view - i.e. clicking the 3 dots and running the csv import or using the old importer experience

If you ensure that your csv is saved with proper encoding (UTF-8) and run your import using Jira’s built-in CSV importer (via System > External System Import > CSV), the line breaks are preserved in the description field if you use the new importer experience.

The constraint with the new importer experience though is that you cannot choose an existing Jira project that you want to migrate the issues into. It asks for a new Jira project name and imports the issues into a new Jira project

On the screen though, you get a message that the new experience is not completely ready & Atlassian is working on it. So I'd expect once this experience is ready, it should be able to identify the line breaks

[Mohanraj Thangamuthu]

Hello, Good day. Have tried using double quotes as shown in this article : https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/ ?