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Is there a way to group Mail notifications (in the Mail queue) per Issue?

CostaM March 2, 2023

We have instances where individual Mails are being sent out for every activity on a ticket, which is spamming our users. We would like to know if its possible to group the activities on a ticket and send out fewer notifications?

thanks

1 answer

0 votes
Dave Mathijs
Community Champion
March 2, 2023

Hi @CostaM 

These are the possibilities in Server/Data Center: Configuring email notifications

Third party-app Email Digest may meet your requirements

CostaM March 2, 2023

Thank you Dave, will take a look at these.

Like Dave Mathijs likes this

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