Is there any SLA tool that sends an alert every time an issue with a certain rule is due?

[Arensa Prasta]

I would like to know more about SLA tools that provide you with a Jira alert/notification when a rule has exceeded the agreed time or is due. 
Thank you

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Arensa Prasta ,

you could automate a notification using built-in automation feature. Take a look to the following article https://community.atlassian.com/t5/Jira-Service-Management-articles/JSM-Jira-Automation-How-to-Send-SLA-Breached-Notifications/ba-p/1894625

Hope this helps,

Fabio