Issues status is "DONE" but closing sprint says tickets are open

[Yago Uzquiano]

I have created a workflow which includes a status "DONE". When I try to close a sprint where all the tickets are done, the tool states there are 0 completed issues. Howerver, in that sprint, it marks them all as completed. 
I am attaching a screen of the issue alongside the workflow.

Any ideas what can be happening with this? Id expect all the issues to be under completed issues.

[Samuel Gatica _ServiceRocket_ · Accepted solution]

Hi @Yago Uzquiano 

Welcome to the community!

On a scrum board, issues are considered completed if they are in the rightmost column of the board. Also, please ensure the resolution is set in all the Done issues.

Hope this helps!

Best regards

Sam

[Yago Uzquiano]

That worked, thank you!

[Alex Ortiz · Accepted solution]

@Yago Uzquiano Do you have a screenshot of your Scrum board?

As @Samuel Gatica _ServiceRocket_ stated, for you to get credit in Jira for a completed sprint, you need move the issues to the farthest right column.  I'm assuming that the issues are indeed "resolved" since I see them crossed out in your screenshot.  

[Prachi Bolar]

Hi @Yago Uzquiano 

Welcome to community :)

From your issue description, I understand that when a sprint is completed all issues that are in done status don't show as done and completed issues is 0.

• When an issue is resolved, we can see that it is in the "Done" status:
• The right-most column in the Jira Board is used to depict what issues/tasks are completed. If the Done status is not mapped to the last (rightmost) column on the board of the project, issues in that status are considered not done even though the category of the status belongs to the Done type.
• To resolve the problem on the project you will need to move the DONE column to the last on the board under board settings by dragging and moving it to ensure that it is the right-most column on the board.

Additionally, we have made suggestions to our Product team to have this changed in future versions and consider the actual status of an issue. To track the feature request, I would suggest you vote for this issue below.

• https://jira.atlassian.com/browse/JSWCLOUD-15106

To know more details on how our product team decides which feature to implement, please refer to Implementation of New Features Policy.

Thank you,

Prachi

[Yago Uzquiano]

Thank you Prachi!

[Prachi Bolar]

Thank you @Yago Uzquiano  If you find my answer relevant to your issue request you to accept it :)