JCMA Version for Jira Software 9.9.0

[Lilian]

Anyone know when a compatible JCMA version for Jira Software 9.9.0 will be released? I can't open a support ticket because we are waiting on a new cloud environment and don't have any valid URLs.

[Trudy Claspill · Accepted solution]

Hello @Lilian 

Have you read somewhere that the latest JCMA (1.9.3) is specifically incompatible with Jira Software 9.9.0? Unless there is a specific call out in the 9.9.0 release notes then the latest JCMA is probably compatible. I'm checking with Atlassian for confirmation.

[Trudy Claspill]

@Lilian 

An Atlassian team member has confirmed that JCMA 1.9.3 is compatible with JS 9.9.0.

[Lilian]

Hi Trudy, my apologies, I was out of office yesterday.

According to what we're seeing, JCMA 1.9.3 is not compatible with JS 9.9.0

Is there something else we need to do?

Thanks so much!

[Trudy Claspill]

Are you using a Server license or a Data Center license?

The Atlassian team members I queried said it was compatible. I have shared with them the screen image you provided and am waiting for a response.

If you still have a valid support contract, you may want to open a support case directly with Atlassian. There is a Migration category you can choose for the first prompt.

https://support.atlassian.com/contact/#/

[Lilian]

Thank you Trudy. We are using a Server license.

I tried opening a ticket before posting my question. We blew away our test site and requested a new one so I didn't have one to input and it is required to move on to the next question.

Thanks,

Lilian

[Trudy Claspill]

The Atlassian team member has now said you will have to wait for the release of JCMA 1.9.4 which is scheduled for next week.

[Lilian]

Thank you so much!