I have a workflow where we notify an external system when an item is resolved. This works fine. But, I don't want it to notify when an item is resolved as a duplicate etc. I figured I could use JQL to accomplish this. So, I put in this JQL on the post function
project = ABC AND status = Resolved and resolution = Fixed
When I do this unfortunately, it doesn't alert at all. I am not sure if the issue is the JQL or if it is where it is in the work flow.
Appreciate the help
How do you notify the external system? Where do you use this JQL?
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