Jira Activity Stream Issue Key have a line

[shadow.fang]

Hi  All，

Sometimes there is a line in the question keywords in the workflow. I did not find relevant information when I searched the document. If you know why, please tell me, thank you!

[Jack Brickey · Accepted solution]

Those are issuekeys. a strike-through an issuekey indicates that the issue is resolved having a value in the Resolution field.

[shadow.fang]

Hi Jack，

Thank you for your answer, but I randomly selected some data, it seems not consistent with your answer, please see the picture, thank you

ps：Resolution field always is Unresolved

[Jack Brickey]

So either:

1. Someone has created an "Unresolved" value for the Resolution field which would be very bad but I have seen it happen. :-(
2. There is a bug in which case you need to contact Atlassian Support
3. Or...something else that hasn't occurred to me. :-)

To verify #1 you can either go to Jira settings > Issues > Resolutions and see if Unresolved exists or you can move an issue to Done and see if you can select Unresolved as a option.

Something to look at that falls under #3 - look at the history of IRMS-5803 and see if the issue was ever in the closed/done status.

[shadow.fang]

Hi Jack

I deleted the "solution" in the "interface solution", then used the SCRIPTRUNNER script to deal with all errors "solution", and finally in the "workflow" post function to control the "solution", this is a beautiful process the way

I'm very sorry that it took me so long to reply to you, thank you very much. I only recently had time to deal with this problem, and it has now been successfully resolved.

[Ollie Guan]

Hello @shadow.fang ,

As Jack said, these strike-throughs indicate that Issue's resolution field is not empty, usually indicating that the issue has been closed.

https://confluence.atlassian.com/jirakb/how-to-edit-the-resolution-of-an-issue-313467778.html

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