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Jira Mail Queue and SMTP test

Bartosz Posiakow February 21, 2019

I have a problem with notifications. I did not change the configuration, and today notifications reach the queue and are not sent to users. I performed activities from other popular community submissions. In addition, in the SMTP configuration test, the user receives a timeout message:
SocketTimeoutException: Read timed out

 

I checked a lot for ex.:

https://community.atlassian.com/t5/Questions/JIRA-notification-mail-stuck-in-queue/qaq-p/242174

https://confluence.atlassian.com/doc/the-mail-queue-151387.html

https://confluence.atlassian.com/jirakb/mail-queue-never-flushed-automatically-268045859.html?_ga=2.182059815.122918892.1550750477-1780694437.1550750477

https://community.atlassian.com/t5/Jira-questions/Mails-not-leaving-mail-queue/qaq-p/346757

Thanks for your help

1 answer

0 votes
Josh Steckler
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February 21, 2019

The error you are getting makes me suspect a firewall or other networking issue may be the cause. Have you confirmed that your SMTP server is accessible from the Jira server on the port you are using?

Bartosz Posiakow February 21, 2019

Hello,

I tried to ping SMTP host address and it works fine. How should I check that?

Bartosz Posiakow February 21, 2019

I also used telnet and nc command. It works fine too.

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