Jira multiple approvers problem

[Oluwaseun Adedeji]

Hello Team, 
A colleague is having an issue with multiple approver. Whenever he raises a ticket (invoice ticket) he requires  two approval, When one of the approval approve the invoice, the status changes to approved without the second approval.


Can this be changed so whenever I need multiple approvals, the ticket does not change to approved until every approver gives his approve?

[Jack Brickey]

Hi @Oluwaseun Adedeji , is this a Company managed project? If so can you check the workflow status where approval is configured to see if you are requiring two approvers? Or... if there are only two listed to approve the "everyone" should be selected.

[Oluwaseun Adedeji]

Hello @Jack Brickey thanks for your prompt response.  However, the project does not show if the project is a Team-Managed Project or a Company Managed Project. It only shows Service Management. Do I have to change it? Or how do I fix it here?

[Jack Brickey]

Look in the bottom left corner. Given that it is JSM I suspect that. It will be a CMP.

[Oluwaseun Adedeji]

You are very right @Jack Brickey I will check the workflow now.

[Oluwaseun Adedeji]

Hello @Jack Brickey Thanks for your previous assistance. However, I would also like to edit the approval from the customer portal but I am unable to view it from the request type.

This is the issue type. 

When I click on the request type, this is what comes out 


When I click on the portal group, the request type is not there.
What can I do or where can I find it?

[Jack Brickey]

Hi @Oluwaseun Adedeji , the image is not representative of a request type nor an issue type. That image refers to what is called work categories. In this case the word category is a post incident review. I am not sure what you mean by edit the approval from the portal. Going back to your original question and post. Have you successfully updated your workflow to ensure that everyone is selected as illustrated in my image? If so, does that address your original question? Assuming so do you have a second question about somehow having the customer edit the approver? If not, please restate where you are currently stuck.

[Oluwaseun Adedeji]

Hello @Jack Brickey thank you for your response. 
The attachment shows what I meant by editing the approval from the portal view. Apologies I might be using the wrong terms in my description. Thank I have been able to edit the approval.

[Jack Brickey]

Are you, as an admin trying to edit the approvers? If so please see this article - set-up-a-pre-set-list-of-approvers .