Jira project endpoint is not returning all the projects from a service account

[Neha Kantheti]

Hi, So I made a service account to call Jira's API's and it is not returning all the projects available on jira. I used the API token method to authenticate and gave all the required scopes for reading projects, users. Is there any setting to add a service account or a user account on to each of the project separately. Please clarify this asap, Thanks in advance!

[Prachi Bolar]

Hello,

Welcome to the community :) 

As per what Karan mentioned, the same API call should help. Could you also check if service account has browse project permission to all the projects 

Could be the reason that its not returning all projects.

Thank You,

Prachi

[Karan Sachdev]

Hey @Neha Kantheti

Welcome to Atlassian Community!

If the scopes are configured correctly, it is likely that the endpoint you're using is incorrect. With scoped API tokens, the URL format is {{https://api.atlassian.com/ex/jira/{cloudId}}

Please check this document for details and verify that you're using the correct format: https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/

Thanks!

[Neha Kantheti]

Yes, I'm using the same endpoint with cloudId, even then it is only returning some projects.

[Karan Sachdev]

hey @Neha Kantheti

I suggest creating a support ticket so they can further check this.

Thanks!