Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Jira ticket description upon creation via Freshdesk

Periklis April 12, 2021

Hello,
I am using both Jira & Freshdesk and I am having this issue: 
When I have a ticket in Freshdesk and I want this ticket to be created in Jira via the Freshdesk page and the ticket is successfully created the ticket's description also involves

"Freshdesk Ticket #999" and then the ticket's description.

Is there any way that this text is not going to be automatically created every time? 

I know that I can manually delete but I am creating and inspecting lots of tickets in daily basis and I am trying to find a way to avoid this manual task.

Thank you.

1 answer

0 votes
Brant Schroeder
Community Champion
April 15, 2021

@Periklis Welcome to community.  I believe that this question would be best directed at the Freshdesk support.  I was not able to find anything in their documentation on how to configure what fields their integration utilizes.  I would suggest reaching out to them.  

Periklis April 20, 2021

Thank you for your reply @Brant Schroeder !

It was quite helpful!

I'll talk to the Freshdesk team.

Cheers!

Suggest an answer

Log in or Sign up to answer
TAGS
Atlassian, Team '25 Europe, Atlassian conference, AI-powered teamwork, Atlassian events, keynote speakers, Barcelona tech conference, Atlassian Williams Racing, Carlos Sainz, Jenson Button, Mike Cannon-Brookes, Anu Bharadwaj, Atlassian Rovo

Atlassian Williams Racing is coming to Team '25 Europe 🏎️

Discover the teamwork and precision behind success on and off the track. See how this high-performing team makes the impossible possible. Be one of the first 100 customers to register for a chance to win 2 tickets to an Atlassian Williams 2026 race.

Register now
AUG Leaders

Atlassian Community Events