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Link Issues with New Issue View

Matthew Faust November 10, 2020

How do i view issue links and add new links to internal issues with the new Issue view?

When i click Link Issue button it does not respond. Is this a new add-on fee?

I also cannot see previously linked issues as seen below.

Jira Links.png

4 answers

0 votes
Violetta Balayan
Contributor
July 8, 2021

I'm having this same issue, but only on certain projects in Jira.  I have the 'Link Issues' permission in all of them so it's really bizarre.   @Matthew Faust did you learn anything from your support ticket on this?

0 votes
Caroline Bartle
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 11, 2020

@Matthew Faust the option to "link issue" is in the main part of the button in the screenshot you shared:
Jira Links_002.png

Matthew Faust November 11, 2020

I am well aware, the button is completely unresponsive.

Caroline Bartle
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 11, 2020

Ah ok, apologies for that. I'd suggest raising a support ticket for this: https://support.atlassian.com/contact/#/

0 votes
John Funk
Community Champion
November 11, 2020

Hi Matthew,

If you switch to the Old Issue View do you see the links? And do you have the ability to create a link? 

Matthew Faust November 11, 2020 edited

On the Old View i have no problems at all viewing and creating linked issues. On the new view I am unable to do either. The Link Issue button does not respond at all. 

I have tried multiple browsers, machines, locations.

0 votes
Jack Brickey
Community Champion
November 10, 2020

See if these screenshots help...

link1.jpg link2.jpg

Matthew Faust November 10, 2020

Link issue is not an available option for me, even though i have been using links on the old view and the existing issue already has several links

Jira Links_002.png

Jack Brickey
Community Champion
November 10, 2020

please ensure you have Link issue permissions under project settings.

Matthew Faust November 10, 2020

Jira Links_003.png

Matthew Faust November 10, 2020

Any thoughts here? How can I escalate this?

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