Link to access Jira issues are working

[Chaitanya Ivaturi]

I get frequent updates on the Jira issue updates to my mail and when I click on the " View issue " button in the mail. The issue is taking me to Jira issues but throwing an error. I am attaching the screenshot for reference of this. Nothing is surfacing upon searching the error code mentioned.
TIA!

[Andy Heinzer · Accepted solution]

Hi @Chaitanya Ivaturi 

I understand you are receiving this error of 13FXB50 when trying to visit the Jira site.  I found only one other support case with this exact error.  In that case, a user was attempting to use an unsupported browser to visit their Jira site. 

Could you let me know what browser and version you are trying to use here?

Our supported browsers list can be referenced here as well.  If you are using a supported browser and seeing this error, I would recommend trying to clear the cookies/browser cache to see if this helps.

Thanks

Andy

[Chaitanya Ivaturi]

Hello @Andy Heinzer ,

I was using on Safari latest version. I've cleared the cookies/ cache and its working now.

Thanks for helping me out!

[Dexter de Vera]

Hi @Chaitanya Ivaturi ,

Is this issue still exist today? As there is some Incident related in the Jira cloud yesterday.

Thank you!

[Chaitanya Ivaturi]

Hey @Dexter de Vera,

Thank you for responding!

Yes, I've been facing this issue for the past couple of days. Tried to research the error code in the community but didn't come across any solution.

[Dexter de Vera]

You can try to raise a support ticket in Atlassian here 

Also, I request assistance/tagged on this thread, please wait for the Atlassian support team to check on it.

Thank you!

[Chaitanya Ivaturi]

Thanks a lot, @Dexter de Vera
I'll wait for the support team to get back on this.