Looking for reasons why the Update button is not working when an update is a available
Hi,
After doing an upgrade of JIRA Software v7.4.4 to v8.20.9, I'm unable to update my Add-Ons in the Manage Add-Ons page despite seeing the notifications that there's an Update available. To be more specific, nothing happens after I click on the UPDATE button for the Add-On. It's like I'm being ignored by the Jira application. When I view the URL, I did notice that the URL ends with an #.
I did try to manually install the Add-On by uploading the Jar file but that gave me no results (ie It's like the app froze so I cancelled by refreshing the page). There is nothing in the log files that would give me a hint as to why I'm seeing this behavior.
Has anyone else encountered this problem? I've done this upgrade before on a different environment, and did not have this issue. I'm hoping to find some answers (solutions, guidance whatever) here before I give up and redo the upgrade from scratch.
Thanks, below is a screen capture of my manage Add-On (Apps) page and the the Apps I can't update.
Thanks,
B.
