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Mandatory fields

Pedro Mota
Contributor
January 3, 2024

Can I set specific fields as mandatory based on the ticket's status?

2 answers

2 votes
Evgenii
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 3, 2024 edited

Hi, @Pedro Mota 

As a workaround, you can set conditions for transitions from status to status, to check for fields values, and show errors, if they are empty.

"Value Field" condition is available out of the box. 

0 votes
Joe Pitt
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 3, 2024

There might be a plugin, but not out of the box. There are several options with plugins to do it DURING a transition, but I don't know of a plugin that does it based the the current status. 

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