Manually triggered automation with history of successes fails with no record in the audit log

[Charles Amschel]

I'm trying to run a manually triggered automation rule on a company-managed software project and getting this error message.

"Oops we ran into a problem

There was a problem and we couldn't run the automation "{0}"

There is no record of this failure in the audit log. This rule was previously run on February 15 without a problem. The rule create subtasks and assigns the current issue as their parent.

I'm getting report from others in our group that manually triggered automation is also failing on a team-managed service support project. Our org is nowhere near the automation limit. 

[Jack Brickey · Accepted solution]

There is an active incident - https://status.atlassian.com/ 

[Marc - Devoteam]

Hi @Charles Amschel 

There is an active incident relation to app integrations and automation within the Atlassian platform.

See: https://status.atlassian.com/ 

[Charles Amschel]

Thank you for the quick response, Marc! Much appreciated. 

[VinayKumar Konduri]

Hi @Marc - Devoteam  & @Jack Brickey ,

May i know is this incident still persists?

because i do have a same issue. also, unable to find the Audit logs to check the issue. 

Below error is from Software project.

[Jack Brickey]

Hi @VinayKumar Konduri , that incident was back in February and was resolved. If you are having a persistent issue then I would contact Atlassian Support.

[VinayKumar Konduri]

@Jack Brickey  Thanks for your reply. 

Still i'm facing the same issue. it still persists.

[Jack Brickey]

@VinayKumar Konduri , did you create a ticket? Atlassian support

[VinayKumar Konduri]

@Jack Brickey i created a ticket today.