Migration between two JIRA cloud instances

[Akshatha]

Hi All,

I want to migrate data from one JIRA cloud instance to another.

Organization A hosting the cloud application is shutting down and need to migrate the data to another organization B cloud instance. How are the below scenarios handled?

1. Possible approaches to migrate configuration and data (issues) considering Org B cloud instance might be empty or already contains data which needs to be merged with Org A data.

2. Does the migration include migrating third-party vendor data?

3. If Org B has different list of users, how will be Org A users handled? Does the history and user field of existing issues still retain the user information?

Thanks

Akshatha

[Ste Wright]

Hi @Akshatha

Some good starting points can be found via these links if Org B is new:

• Migrating from one Cloud instance to another Cloud instance
• Migrating to a new Cloud instance

^ If you have third party apps, you'll need to view each vendor's documentation to see if you can back-up and restore their apps between Cloud instances.

If Org B is not new, and both instances have issues and users, consider viewing these links:

• Merge Multiple Instances of Jira Cloud
• See a detailed answer on another question here

These should give you some ideas to get you started :)

Ste