Missing change status on board

[Abi Williams]

Hello all,

We used to have the ability to change the status on the board from the ticket itself last week but now it has disappeared? Is this a setting that has been disabled somewhere?

Original - sorry for the blurriness we had this from a screen recording as i honestly dont know what it is called:

Now:

[Gor Greyan · Accepted solution]

Hi, @Abi Williams

Yes, the disappearance is certainly from the configuration in your project's board settings or workflow conditions.
You can check the following configurations.

1. They may be conditioned on the appropriate transition. Check the workflow transition conditions.

2. Each column has mapped statuses; if someone removed that status from the column, then quick status transition will not be available.

Will be glad to hear feedback, if it works or not.

[Abi Williams]

Good afternoon, i will ask the Jira Admin to take a look. It might take some time so i will update you when i can!

[Gor Greyan]

@Abi Williams
Thanks for the answer.

Will wait.

[Abi Williams]

Hey @Gor Greyan

its working again! We arent sure how its working cause our go to Jira Admin is away. Not sure if someone else fixed it but it is good to know for next time with your information.

Thank you for your help. 

[Gor Greyan]

Hey @Abi Williams

Thanks for the information.
Glad to hear that the issue is not actual anymore.

You can accept the answer for further use.

Thanks again.