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My administrator csv import doesn't load Summary?

Nancy Bonanno
Contributor
September 24, 2021

I'm creating 100 new tickets with the administrator's CSV import.  I've solved all the little problems that pop up with dates, etc.   It's working great EXCEPT it isn't importing the Summary, which is just text!  Nothing special about it.  I've named the column Summary, I've mapped it to Summary...the tickets are created with a blank summary! 

This is the only place in the log that summary is mentioned: 

image.pngAnyone have any suggestions?  Thanks.

1 answer

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Nancy Bonanno
Contributor
September 24, 2021

Found it myself.  I thought uploading via CSV wouldn't go through the workflow, but apparently, it does?  There was a post-function on the CREATE transition that replaced the Summary with the contents of Customer Name, which wasn't a field I was uploading!  

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