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Need to list issues which will breach SLA soon

Brian Henry
Contributor
November 5, 2024

I am trying to add a gadget/list on my dashboard of issues/JSM tickets that will be breaching soon.

What JQL query or filter or fields can I use to list these tickets which will be breaching an SLA soon?

1 answer

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Answer accepted
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 5, 2024

You can use remaining() to get a list of requests that will breach within a given time, something like this:

"Time to Resolution" < remaining("1h")

This would return the requests that are about to breach within the next hour.

Brian Henry
Contributor
November 5, 2024

This worked for me.

Thanks, Mikael!

Like Mikael Sandberg likes this

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