Need to update Resolution field while closing the issue

[Suvidhaa Subramani]

Below is my workflow,

To Do -> In progress-> Closed

From In progress to Closed, i have a transition screen where i have below fields,

• Log work
• Resolution
• Impacted System

and i have made all above fields as mandatory in validators.

But in the issue, when I clicked on Closed button, a screen pops up with only Log work and Impacted System. I am not able to update the resolution manually. Could you please help me here

[Rilwan Ahmed]

Hi @Suvidhaa Subramani ,

1. Can you please share the screenshot of In progress --> Closed transition with validators. 
2. Share screenshot of the transition screen.
3. Do you get any errors/warning when you transition ticket from In progress --> Closed ? 

[Suvidhaa Subramani]

@Rilwan Ahmed 

Please find my response below,

1.  Validator screenshot

2. Transition screen:

3. No errors. I am able to Close the issue without any error

[Suvidhaa Subramani]

hi @Rilwan Ahmed 

Could you please provide the solution

[Rilwan Ahmed]

Hi @Suvidhaa Subramani ,

Your screenshot does not show if the screen is really added to the transition or not. 

Please share the full screenshot like below which shows the validator and the screen used. 

Also from your screenshot, I see the screen name is "Non Resolution screen". Is this the correct screen ? 

[Suvidhaa Subramani]

Hi @Rilwan Ahmed 

Yes. The screen name is NON Resolution screen where NON is the project key.

New screenshot:

[Rilwan Ahmed]

Hi @Suvidhaa Subramani ,

Go to project settings --> Fields. Copy the field configuration name.

Now go to Admin menu --> Issues --> Field configuration. Search for the copied Filed configuration and click Configure. Search for Resolution field and see if its hidden or not.