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Needing assistance with setting up Sailpoint integration with Jira API

cjmorris
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August 21, 2025

We are getting either a 403 error when attempting to establish a connection using the api URL following the documentation here https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-users/#api-rest-api-3-user-bulk-get

One saying that the session token is invalid, and one saying the page we requested does not exist. 

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Marc - Devoteam
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August 22, 2025

Hi @cjmorris 

Welcome to the community.

To integrate Sailpoint with Atlassian Cloud, see https://documentation.sailpoint.com/connectors/atlassian/cloud/help/integrating_atlassian_cloud/introduction.html 

You can't directly connect to a single Atlassian Cloud application 

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