No suggestion when adding @firstname / @lastname in description

[Christian Piermayr]

Hi Atlassian Community,

I've encountered an issue where team members with the standard member role are unable to mention a person via suggestion after typing @firstname or @lastname in the description field when creating a task or bug. They get suggestions when assigning tasks but not in the description field, even though the person they want to mention already exists in Jira. Screenshot attached (@chri "Teammitglied zu Jira hinzufügen").

Here is a screenshot from my perspective (admin role). I haven't changed any roles, and after checking them, I couldn't find a specific setting that enables this feature. When I type @firstname or @lastname, I do receive suggestions for people to tag.

We use this tagging method in the task or bug description to request further specifications or similar input from team members.

I would highly appreciate any advice on how to resolve this issue.

Best regards from Austria,

Christian

[Dave Mathijs · Accepted solution]

Hi @Christian Piermayr are the team members with the standard member role granted the Browse users and groups global permission?

[Christian Piermayr]

Hi @Dave Mathijs thanks for your suggestion - problem solved! :-)

[Dave Mathijs]

Thanks for your feedback and confirmation @Christian Piermayr , great to see it got solved.