Not able to load plan created in jira

[Shweta Bhangdia]

https://ford.atlassian.net/jira/plans/40461/scenarios/41695/timeline this is plan url and I am not  able to load 

[Harpreet]

Hello @Shweta Bhangdia ,

If you're experiencing issues with loading a plan in Jira Cloud, here are some specific steps you can take to troubleshoot and potentially resolve the problem:

1. Refresh the Page: Sometimes a simple page refresh can resolve temporary loading issues.

2. Check for Updates: Ensure that your browser is up to date. An outdated browser might cause compatibility issues with Jira Cloud.

3. Disable Browser Extensions: Some extensions might interfere with Jira's functionality. Try disabling them temporarily to see if the plan loads correctly.

4. Clear Browser Cache and Cookies: Cached data can sometimes cause loading issues. Clearing your cache and cookies might help.

5. Try a Different Browser: If you are experiencing issues in one browser, try accessing Jira Cloud using a different one to see if the issue persists.

6. Inspect for Error Messages: Look for any error messages that might appear when you attempt to load the plan. These can provide clues as to what might be going wrong.

7. Review Plan Configuration: Ensure that the plan configuration is correct. If there have been recent changes, verify that they have not affected the plan's ability to load.

8. Permissions Check: Confirm you have the necessary permissions to view and load the plan. Access issues can sometimes prevent plans from loading.

9. Contact Jira Administrator: If the problem persists, reach out to your Jira administrator. They may have access to additional diagnostic tools or support channels.

10. Atlassian Support: If you are unable to resolve the issue, consider contacting Atlassian Support for further assistance. Provide them with as much detail as possible, including any error messages and the steps you have already taken.
    
    
    Hope this helps.

[Jack Brickey]

Hi @Shweta Bhangdia , just an FYI...members of the Community cannot access others instances. Unless they were public of course. With that said, is it possible that the plan was deleted? you should be able to view plans accessible to you by going to https://ford.atlassian.net/jira/plans

[Shweta Bhangdia]

Plan name is OTA CF plan and url is https://ford.atlassian.net/jira/plans/40461/scenarios/41695/timeline

[Mohanraj Thangamuthu]

Hello, Good day. Whether only you are unable to load this plan and for others it loads fine?

Also do you notice any error from the web browser logs?

[Shweta Bhangdia]

I can load other plans and queries I created to use this plan also working individually. Final plan is not loading, saying timeout issue

[Mohanraj Thangamuthu]

Could you check if there are more than 5K work items on the plan?