Not close a story when "Done"

[Miriam Grühn]

Hello everyone, 

I am working with JIRA Cloud in a company managed project with a Scrum Board and a Kanban Board. 

The Scrum Board contains the status "open", "in progress", "code review" and "Done" 

The Kanban Board continues with "ready for UAT", "In testing", "Accepted" 

This is the workflow the ticket has to pass and it is on two different boards because the first board is for the Dev Team, the second board is for the customer. 

In the Scrum Board we work with Subtasks and everytime I move all Tasks to Done JIRA asks me whether I would like to close the story.

What I need: When moving the Tasks to Done I do not want JIRA to ask whether I would like to close the story because I need it to remain open. 

When coming to "Accepted" on the Kanban Board I would like the story to close! 

I already set the category of the "Done" status to "in progress" 

and set the categroy of "Accepted" to "Done" but still the behaviour stays the same. 

Thank you so much for your help 

[Bill Sheboy]

Hi @Miriam Grühn 

That pop-up / prompt is a built in feature because you are using Subtasks...reminding the team to manage the status of the parent work item.  The parent work item is selected in the Sprint and the child Subtasks are not, and so the reminder helps errors in managing sprint scope.

I do not believe it can be disabled and I see no open suggestions in the public backlog to do so.

Also, the status category for a status has no impact on "completion" for a work item in a sprint.  Jira sprint boards determine a work item is completed when the item is moved to a status mapped to the far-right board column.

Kind regards,
Bill

[Julia Watson-Clarke]

Hi @Miriam Grühn

Are you able to share a screen shot of the message that comes up? Is it a Modal Screen?

I agree with @Staffan Redelius  in that this sounds like automation is configured. What level of permissions do you have on the project?

Any additional info you can provide would be helpful.

Julia.

[Miriam Grühn]

Hi Julia, 

this is the message that comes up as soon as I move all tickets to Done. 
I am an Org Admin. 
I just checked the global automations and couldn´t find any, triggering this behaviour. (I am waiting for my colleauge to answer - just to double check though) 

And do you have an idea why tickets do not close itself when entering the status "Accepted"? 

[Staffan Redelius]

I haven't seen that screen before. It looks like you have some kind of plug-in doing this.

Could you also check the workflow for any post-actions in the transition? That might give you further clues. 

What do you mean with "close itself when entering the status "Accepted""

"Closed" and "Accepted" sounds like statuses. To get the striketrough you need to set a resolution (Done, Fixed, Won't do etc).

To make it "Done" in your Sprint you need to map your and-status in your right-most column in your board.

[Staffan Redelius]

I do not think this is related to the status. From your description it sounds like there is an Automation performing this action. Normally Jira is perfectly fine with you closing all sub tasks without affecting the status of the parent. 

Click on the cog in the upper right corner and choose  System -> Global automation and go check the rules to see if there is any related to your problem.

If the rule is set to Global affecting all projects you need to change that to exclude your project and create a rule that is triggered by the status "Accepted" for your project.