Not receiving email when issue created

[ArkSigner Admin]

I have a work management project for IT processes. Users create issues with system mail and they can't get notifications in the create step. I check global mail settings, outgoing mail and project's notifications. There doesn't seem to be a problem.

[Mohanraj Thangamuthu · Accepted solution]

Hello, Good day. Please have the user to check the personal settings in the account.

[Amit Kumar Singh]

notifications are checked but still not getting email, this new JSM project..