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Notification does not work, but sending test mail is working

Omid H. April 29, 2020

Hi friends,

accidentally we did not receive any notification mails in Jira during the day. We did not change anything. In the "Ongoing Mail" Settings, if I press on "send test mail" it is working, but notification for issues it does not work (notification schemes are correct).

The funniest thing is we get notification mails from confluence (same mail server).

Nothing special in log.

 

What should I do?

Big thanks in advance!

Best regards,

Omid

1 answer

0 votes
Carlos Garcia Navarro
Community Champion
April 29, 2020 edited

Hi @Omid H. ,

Have you tried using the Notification Helper (Jira Settomgs-> System-> Notification Helper)?

Omid H. April 29, 2020 edited

Yes, it should work, but it did not.

Carlos Garcia Navarro
Community Champion
April 29, 2020

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