Once issues are moved to the "Done" status, they cannot be moved to another status.

[kalaimani]

Hi Team

It is Kanban Board and Company Managed project

When issues are moved to the "Done" status, they cannot be transitioned to another status. My workflow allows for transitions between any statuses. Can you please help me resolve this?

[Ravina]

Hi @kalaimani If you able to transition the issues to other statuses then it's not an issue with transition issue permission and there will be only couple of possibilities are that Done status have some condition applied that is not allow to transition the issue, and you can check that by going to the workflow and any check any conditions are applied to that workflow using the below document.

Also, can you confirm if you create a new test issue and facing similar issue when issue transition to the Done status as if there is no condition/status properties on this status/transition then it could be workflow corruption issue then you need to create a copy of this workflow and associate that copy of the workflow to the projects and check if that fix the issue or not.

https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/

[kalaimani]

Hi Ravina,

Previously, I tried setting a condition so that only specific group members could access it. However, my question is: how can anyone move the issue to "Done" while only particular people can change the status?

[Ravina]

@kalaimaniIf you have put a condition that only users of kanban members group can execute the Done transition then other users will not even see this Done transition if they are not a part of the kanban members groups, you need to remove this transition and publish the workflow so that there is no condition for users to execute the transition and move the issues to Done status.

[kalaimani]

Hi @Ravina 

Yes, I removed the conditions, so now anyone can move the status to "Done." However, how can I restrict it so that once the status is moved to "Done," it cannot be changed back to another status?

[Ravina]

Hi @kalaimani You can check the below community post for the possible solutions to achieve this

https://community.atlassian.com/t5/Jira-questions/How-to-prevent-the-transition-to-a-status-that-has-quot-Allow/qaq-p/1488752

[kalaimani]

Hi @Ravina 

I found another method by using conditions.

• I selected the transition to restrict which statuses can move to "Done." Then, in the Conditions menu, I chose "Previous Status Condition" and selected "Done" from the dropdown.
• After making the changes, it's working for me .

[Ravina]

Cool, I have not tried that, will check in my local instance.