People were created within a project but they are unable to view attachments added by our support desk when providing documentation and or resolution. Is there a configuration setting that I need to look at?
Hi @Richard Hubbard,
Welcome to Atlassian Community!
When the attachment is added to the request, are you adding it as part of the comment? For the customer to see the attachment they have to go to the request in the Portal and from there they should see it.
Yes. As I understand, they are adding the attachment in the Comment Section by clicking on the "Paper Clip".. The document gets added into the Comments section but the user can't see them.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
It should be visible on the portal, because the way Jira handles attachments, not all of them are included in the email notification. If the notification looks like this at the end
[G’day, we’re Atlassian.docx]
It means that the file format cannot be included in the email so the only way to see the attachment is via the Portal. You may also just see a gray box in the Portal, and that means that the preview cannot be loaded, but if you click on the box it will open up the file.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.