Personalize Pop up ?

[Boris Demain]

Hello community,

I add condition on my workflow (like able to do transition if value of field is "xxx").

On my dashbord the contidion is ok but the pop up say : ask to your administrator.

Is it possible to personalize PopUp information on my condition.
I would a Pop Up that say : "This field have the wrong value, correct it to have autorization to do transition".

I'm on Jira cloud, I will migrate on Jira serveur, it's will be the same solution ?

Thank for your helping

[Petter Gonçalves · Accepted solution]

Hello Boris,

The pop-up window that you see when you try to move your issue in your board is a default message and happens for anything that would block you to perform such transition, not necessarily the Condition.

In fact, the pop-up message is not related to the condition, but to the fact that you are not able to perform this transition.

For example, let's suppose you have not configured a transition from status To do and In progress. The same pop-up will appear when you try to move issues in your board between these two statuses.

The condition feature should be used when you don't want even to display the transition possibility. Explaining better, it should be used when you don't want the users to know they can move the issue to the status if they set a specific value to a field.

To display a customized pop-up explaining the reason why they are not being able to perform such transition, you would need to use a validator, however, I'm afraid you don't have a validator that requires fields to have a specific value. A feature request was already opened to implement this functionality on JIRA:

Transition Validator to check if a field has a valid value

That being said, the best workaround I can suggest you would be to use a plugin to automatically transition the issue to a Canceled state if it does not have the correct value in the field, not allowing the user to proceed in the workflow until the correct value is configured and add a comment to the issue explaining why it was canceled.

Automation for JIRA is free for 300 executions month and can be easily configured to perform this validation:

Let me know if this information helps or you still have any questions, Boris.