Problem with Jira Software Upgrade

[zoha khoshnoodi]

Hi

I upgrade Jira Software(Server) 7.11 to 8.0.0 using Jira-software-64.bin but it has some errors to start:

JIRA-Bootstrap ERROR [c.a.jira.upgrade.PluginSystemLauncher] A fatal error occured during initialisation. JIRA has been locked.
com.atlassian.jira.InfrastructureException: Error occurred while starting component 'com.atlassian.jira.instrumentation.Instrumentation'.


Caused by: com.atlassian.cache.CacheException: com.atlassian.extras.common.LicenseException: Failed to verify the license.



2020-06-22 12:41:04,537 JIRA-Bootstrap ERROR [c.a.jira.startup.DefaultJiraLauncher] JIRA has failed to start because of the following errors: [(Event: Level = (EventLevel: fatal) , Key = (EventType: startup-unexpected) , Desc = We couldn't start JIRA , Exception = An error occurred while trying to start JIRA. We can't give you any more detail right now, we suggest checking the logs for more detail and contacting our support team.

on log file i have such an error:

Java HotSpot(TM) 64-Bit Server VM (25.181-b13) for linux-amd64 JRE (1.8.0_181-b13), built on Jul 7 2018 00:56:38 by "java_re" with gcc 4.3.0 20080428 (Red Hat 4.3.0-8)
Memory: 4k page, physical 6115776k(2077508k free), swap 1951740k(1945860k free)
CommandLine flags: -XX:GCLogFileSize=20971520 -XX:InitialCodeCacheSize=33554432 -XX:InitialHeapSize=1073741824 -XX:MaxHeapSize=2147483648 -XX:NumberOfGCLogFiles=5 -XX:-OmitStackTraceInFastThrow -XX:+PrintGC -XX:+PrintGCCause -XX:+PrintGCDateStamps -XX:+PrintGCDetails -XX:+PrintGCTimeStamps -XX:ReservedCodeCacheSize=536870912 -XX:+UseCompressedClassPointers -XX:+UseCompressedOops -XX:+UseGCLogFileRotation -XX:+UseParallelGC
2020-06-22T12:16:16.762+0430: 1.956: [GC (Allocation Failure) [PSYoungGen: 262144K->19598K(305664K)] 262144K->19750K(1005056K), 0.0327528 secs] [Times: user=0.05 sys=0.00, real=0.04 secs]
2020-06-22T12:16:17.197+0430: 2.391: [GC (Allocation Failure) [PSYoungGen: 281742K->17886K(567808K)] 281894K->18046K(1267200K), 0.0311551 secs] [Times: user=0.04 sys=0.03, real=0.03 secs]
2020-06-22T12:16:18.708+0430: 3.903: [GC (Allocation Failure) [PSYoungGen: 542174K->29236K(567808K)] 542334K->29404K(1267200K), 0.0556408 secs] [Times: user=0.09 sys=0.02, real=0.06 secs]
2020-06-22T12:16:19.584+0430: 4.778: [GC (Metadata GC Threshold) [PSYoungGen: 277154K->23831K(655360K)] 277322K->24007K(1354752K), 0.0466549 secs] [Times: user=0.09 sys=0.01, real=0.04 secs]
2020-06-22T12:16:19.631+0430: 4.825: [Full GC (Metadata GC Threshold) [PSYoungGen: 23831K->0K(655360K)] [ParOldGen: 176K->23461K(699392K)] 24007K->23461K(1354752K), [Metaspace: 20823K->20823K(1069056K)], 0.1293158 secs] [Times: user=0.29 sys=0.01, real=0.13 secs]
2020-06-22T12:16:23.278+0430: 8.472: [GC (System.gc()) [PSYoungGen: 454870K->13685K(655360K)] 478332K->37154K(1354752K), 0.0229722 secs] [Times: user=0.03 sys=0.01, real=0.02 secs]
2020-06-22T12:16:23.301+0430: 8.495: [Full GC (System.gc()) [PSYoungGen: 13685K->0K(655360K)] [ParOldGen: 23469K->30727K(699392K)] 37154K->30727K(1354752K), [Metaspace: 30896K->30896K(1077248K)], 0.1741151 secs] [Times: user=0.41 sys=0.02, real=0.18 secs]
2020-06-22T12:16:25.793+0430: 10.988: [GC (Allocation Failure) [PSYoungGen: 611840K->14127K(629760K)] 642567K->44863K(1329152K), 0.0377579 secs] [Times: user=0.07 sys=0.00, real=0.03 secs]
2020-06-22T12:16:26.267+0430: 11.461: [GC (Metadata GC Threshold) [PSYoungGen: 128918K->8385K(642560K)] 159653K->39128K(1341952K), 0.0344590 secs] [Times: user=0.07 sys=0.00, real=0.03 secs]

I try some solutions but they didn't work.

[Daniel Ebers]

Hi Zoha,

the information about garbage collection (this is the table at the bottom of your post) are not relevant at the very moment. They can be useful to finetune performance later on but a Jira instance that is refusing to start is the main problem in that case.

Although we only have a snippet of error right now I'd start by veryfing the license as the process is complaining about the license.

Maybe further issues are present also but from the log snippet an expired/missing/invalid/broken license is the most apparent reason.

Cheers,
Daniel