Problem with Service Desk Customer permissions

[Michael J]

Hi guys, I just noticed that some of my JIRA Users (who are customers that have sent in an email support ticket) are NOT designated with the SD icon next to their names, AND, they actually do have access to the JIRA application, not just the Customer Portal stuff.

It seems completely random to me, as I don't know why the system has given these specific people additional access in excess of "Service Desk". Is this a bug? Did I set something up wrong?

Please help, as obviously I don't want my customers to be able to login to JIRA and see all our support tickets and such. My personal email is one of the Users who has full access if you want to see... mjvinal@gmail.com

[Elisa _Atlassian_]

Hi Michael, Are you using JSD with the new pricing model or the old one? When you open the people tab on JSD, do you see agents, customers, and collaborators there?