Problem with default HTML-Templates(Display Code)

[Sven.H]

Hi everybody,

we used JIRA all time with TEXT-Emails. Now we want switch to HTML-Emails.

The default HTML-Templates it does not look good.

What could be the reason or what is the solution?

 Email.png

Her is the JIRA-Log:

2014-10-30 09:11:03,088 Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@2e187c40[issue=com.atlassian.jira.issue.IssueImpl@1235f2d2[id=31165,summary=testttt,key=JIRA-123,created=2014-10-16 08:28:33.893,updated=2014-10-30 09:10:53.187,assignee=dummy:1,reporter=Sven.Hock:10000],remoteUser=Sven.Hock:10000,notificationType=Current_Assignee,eventTypeId=10114,templateId=96] ERROR ServiceRunner    Mail Queue Service [velocity] ResourceManager : unable to find resource 'templates/email/html/includes/issue-summary.vm' in any resource loader.
2014-10-30 09:11:03,088 Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@2e187c40[issue=com.atlassian.jira.issue.IssueImpl@1235f2d2[id=31165,summary=testttt,key=JIRA-123,created=2014-10-16 08:28:33.893,updated=2014-10-30 09:10:53.187,assignee=dummy:1,reporter=Sven.Hock:10000],remoteUser=Sven.Hock:10000,notificationType=Current_Assignee,eventTypeId=10114,templateId=96] ERROR ServiceRunner    Mail Queue Service [velocity] #parse(): cannot find template 'templates/email/html/includes/issue-summary.vm', called at getEncodedBodyFromContent[line 25, column 33]

We do not have the file in the folder:

fehlt.png

How looks the inside Code for this file?

fehlt.png

Email.png

[Boris Georgiev [Appfire] · Accepted solution]

Have you checked this article  - https://confluence.atlassian.com/display/JIRA/Customizing+Email+Content ?

[Sven.H]

THX