Query not showing Epic tickets (therefore Epic not showing in Epic Panel of Board)

[Rosa M Fossi]

I've read through the various posts there are relating to the "Epics not showing in Epic Panel of scrum board" and I think I've narrowed it down to the query; however,  I can't seem to run a query that pulls up the epics I expect!!

Example:  I expect this Epic (call it EM-25) to show up when I run this query:

project = EM AND labels not in (EmSupport, EMParkingLot) AND statusCategory != Done AND status != "Ready for Release" ORDER BY issuetype DESC

But EM-25 is NOT part of the results.  At-a-glance, this epic seems to fit my query, does it not?  Maybe I just need another set of eyeballs on this...   Here is a screenshot of the Epic.

Any help would be greatly appreciated!

[RKusmba · Accepted solution]

Hi,

Try adding lables is EMPTY:

(labels not in (EmSupport, EMParkingLot) or lables is EMPTY)

[Rosa M Fossi]

AHA!  This was it.  

project = EM AND (labels not in (EmSupport, EMParkingLot) or labels is EMPTY) AND statusCategory != Done AND status != "Ready for Release"