Add a comment on the issue when a user approves or declines

[Gabriele Cecco]

Hi 

I realized that exporting an issue to docx or pdf does not track the approve / reject action.

I would therefore like to build an automation that adds a comment when an issue is approved (e.g. approved by xxx) or when it is rejected (declined by xxx)

I started creating automation and I realized that I should have used multi-state as a trigger, checking all the status changes needed to approve / reject the issue

I noticed that there are two triggers that could be useful for starting automation, but I don't know how to know if the user has approved or rejected.

Do any of you have any ideas to implement this automation using the trigger above so that a comment can be added when a user approves or declines?

In this way I would not have to go to verify the states in the automation, that otherwise would have to be verified every time a new workflow is created

Thanks

[Eric]

Hi @Gabriele Cecco 

I think Approval Completed could work for your use case. With that trigger you are able to access the smart value {{approval}} which should contain the final decision. For details about the {{approval}} smart value, please see https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

Eric

[Phelan, Miranda]

When I select "Approval Completed" as the trigger, there is no option to add comment action afterwards. Why? How can I add a comment to the issue on each approval?