Add two values to Asset object through JIRA automation

[Johannes Nyberg]

Hi, 

I´m trying to append X (object) to an objects  Custom Field in Assets. 
The automation works well when the field is empty. 

Then I add the Asset Field Value Location to the Asset Field Value Previous Location, like below:

However, when the field is already containing a value, I would like to keep the previous value and append a value to the custom field. Like below:

In general terms: 

IF A are empty
    A = X

Else
    A = A + X

end

This is however not working well on how Jira is updating objects. 
Can anyone provide guidance here? 

Thanks,

Johannes Nyberg

[Tomislav Tobijas]

Hi,

I'm not sure if you managed to resolve this or not, but I was doing the similar thing here (with previous owners of an object ("Previous owner(s)" is an object attribute where I append new values): https://community.atlassian.com/t5/Jira-Service-Management/Automation-AQL-branching-issue/qaq-p/2591669

In short, I had to create new variable within automation by using the following format:

{{object."Previous owner(s)"}},{{object."Owner - employee"}}

And this was followed up by using Edit object attributes automation action where for "Previous owner(s)" I used the following smart value:

{{createdVariable.replace(", ",",").split(",")}}

Hope this helps.

Cheers,
Tom

[Darren Boyle]

This is what worked for me when I needed the same thing as the original post: How to Append Objects to an Assets Object Attribute using Automation | Jira | Atlassian Documentation

[Björn Gullander Eficode]

If you are editing an Asset custom field you should use the Edit issue action. The Edit object action is used for updating the attributes of an object in Assets. 

In that case you should use the values you have stored in the two different fields of the issues in an AQL query. 

A bit strange, but you should add the AQL in the Edit action to set the value: 

Something like this in the Edit issue action for Previous Location field

Key in ({{issue.Location}}, {{issue.Previous Locations}})

[Johannes Nyberg]

Hi Björn! So I want to update two fields in the object. Not in an issue. 

For some reason it can only add one value and not two.. 

Best regards,

Johannes

[Bill Sheboy]

Hi @Johannes Nyberg 

What is the type of your field?  If it is text, have you tried using the concat() function:

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#concat-String-str-

Kind regards,
Bill

[Johannes Nyberg]

Hi Bill, Thanks for getting back to me. 

Both Location and Previous Locations are custom fields configured to contain other objects.

Location can only contain one object but Previous Locations has no limit.

Thank you,

Johannes Nyberg

[Bill Sheboy]

Thanks for that information, and...FYI I am not using JSM so my suggestions are based on the documentation and what I know about automation rules.

Does the Edit Object action have an option with edit with JSON, does it have a ... menu to the right side of a field when you are editing it?  If so, there may be a way to add the option.  Otherwise you may need to call the REST API directly from the rule to add the option from another smart value.

[Johannes Nyberg]

Hi, I only have the field below to work with. 

My guess is that it requires something between the two values. But all the symbols I´ve tried doesnt seem to work. 

Thank you, 

[Bill Sheboy]

In that case, you may want to contact Atlassian Support to learn if this is possible with a rule.  You appear to be the site admin for a paid license level, and so you can do that here: https://support.atlassian.com/contact/#/

Once you hear back from support, please post what you learn to benefit the rest of the community.  Thanks!