Admin menu not visible, new installation 8.5.0

[Gonzalo López Menéndez]

Hi,

I installed JIRA Software 8.5.0 manually (production mode). Logged in as administrator (account set up in the last step of the wizard) but can't see the administration menu. There is not cog icon. LDAP or something related not configured.

I can see that in admin menu sections (http://<base url>/plugins/servlet/upm/manage/all - App key:jira.webfragments.admin) 116 of 116 modules are enabled.

Thank you for your help.

Regards.

[Angélica Luz]

Hi Gonzalo,

Thank you for the details.

I found a documentation that may help you. This documentation was published in 2016 but the fix may also apply to the new version. 

• Menus Missing from JIRA Administration Panel

Resolution

Go directly to the URL that enables the Admin Menu Sections plugin:

http://<baseurl>/secure/admin/jira/ViewPlugins.jspa?mode=enable&pluginKey=jira.webfragments.admin

Replace <baseurl> with your URL

Once visited, the admin menus will be displayed again.

Please, give it a try and let us know how it goes.

Regards,
Angélica

[Gonzalo López Menéndez]

Hi,

Thank you for your reply.

I tried the URL before my first post with no results (116 of 116 modules were enabled). 

Anyway, this morning my boss logged in with the same account ("admin"), changed the avatar (was none), create a probe issue and now the administrator menu is visible.

Thank you for your help.

Best wishes.

[Shankar Asam {Appfire}]

Hi,

Can you go to this URL and check if you are able to access?

http://<base url>/secure/admin/ViewApplicationProperties.jspa

http://<base url>/secure/admin/ViewIssueTypes.jspa

And also, view your profile to see if you are really an admin?

http://<base url>/secure/ViewProfile.jspa

and click on Administer user link or 

http://<base url>/secure/admin/user/ViewUser.jspa?name=username (replace username with actual username) to check the applications and groups that you belong to.

-Shankar

[Gonzalo López Menéndez]

Hi,

Thank you for your response.

I can access all the above URLs after log in as user "admin".

I am pretty sure I am logedd in as administrator.

Results for ViewUser.jspa?name=admin    :