Attach mail to an issue

[Damien Braz]

Hi Atlassian,

We're using JIRA 7.1 Software, with a definite incoming Mail.

Is it possible to attach the incoming mail to the issue in .eml?

We developed a plugin for JIRA 4.3 with the SOAP API, but, with the new API, the script can't work.

Here is how it looked like in JIRA 4.3:

image2016-6-2 11:59:9.png

Does someone know how to do it with JIRA 7.1?

Best Regards,

Damien.

[Hangsu Ma · Accepted solution]

JIRA 7.1 build in mail handler does not have such function. You will need a plugin for it.

If you dont fancy develop your own plugin, you can always pick a solution from Atlassian Market. There are few plugins that can attach email. One of them is EMH:

https://marketplace.atlassian.com/plugins/biz.beag.jira.mailer/server/overview

[Damien Braz]

Hi Hangsu,

I downloaded a free trial version of your plugin,

but, when i send an email to test the handler,

the test fail. Without showing why^^ 

Do you have an user guide or something?

Best regards, Damien.

[Hangsu Ma]

Hi Damien,

When you say the test failed, what happened there exactly?

would be great if you can create a ticket here:

https://beagbiz.atlassian.net/servicedesk/customer/portal/

and provide more information.

[Damien Braz]

Hi @Hangsu Ma,

The fail was only my fault 

I have another problem right now 

I have my Project "Crash Tesr", key "TC". Is it possible to create an issue with a key different of TC-1, TC-2, TC-3... SUP-1 for example?

Moreover, does your Mail Handler always create a new issue when I send an email? Can he recognise an issue key to add a comment?

Best Regards, Damien.

[Hangsu Ma]

Hi Damien,

The issue created by mail handler in a project is always using the project key. I am guessing you just need a way to differentiate issues created from mail handler and issues created by user. If that's the case, they you can try set email handler to create a specific type of issue, or add a label on the issue.

For the comments, yes, if your email subject contains a valid issue key, it will be added to that issue as comment. Or if your email is a reply to a email which created an issue through mail handler, then it will always become a comment of that created issue.

[Nic Brough -Adaptavist-]

Replace the SOAP calls with a REST equivalent - look under issues in https://developer.atlassian.com/jiradev/latest-updates/soap-and-xml-rpc-api-deprecation-notice/jira-soap-to-rest-migration-guide#JIRASOAPtoRESTMigrationGuide-Issues

[Damien Braz]

Hi Nic, 

I tried to use this link to help me changing the plugin. But, it don't really help me, for this, we use different scripts java/shell.

And, a lot of methods used are not present in your link. 

As example, is the script 4.3. And what I tried to do in .

The changes between the two scripts are too much important to juste use this guide 

Damien.