I have 3 fields in my Request Form: -
The request will be made in the portal and the scenario is as follows: -
This scenario is supposed to be happening before the user submit the request.
Below is my current automation rule for reference. The trigger i've chosen is "Issue created" which makes the rule to run only after a user has submitted a request. What i intended to do is for the Total Leave Days to be auto-populated WHILE the user is filling in the form within the portal. Is it possible to implement in automation? If it isn't, is there any workaround for this?
Thanks.
Try entering this into the Total Leave Days:
{{issue.Start Date.diff(issue.End Date).days}}
Thank your for your response, @Jenny Severin
Yep. That is what I did in the Total Leave Days. It works just fine but only after the request has been submitted since I chose the "Issue created" trigger.
Just my concern is that whether this can be done while the request is being made in the portal. Perhaps a different trigger than the "Issue created" or any other workaround?
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Sorry, but I do not believe it is possible to have the Total Leave Days field dynamically updated during portal entry.
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