Automate email to a specific person when a ticket has a priority set to URGENT

[Jatin Patel]

Hi Community – I have a question for all you experts 😊

I have a workflow set up which has a corresponding Board with the different statuses.

One of the custom fields in the ticket (available on both Creation and Edit screen) is “Priority”.

Whenever a ticket is created or updated with a “Priority” of URGENT, I would like JIRA to automatically send an email to a specific person. Does anyone know how that would be possible?

I have access to Jira Workflow Toolbox, however I believe I can only use this to send an email as a post function on a transition from one status to another.

Thanks, Jatin

[frother · Accepted solution]

Hi,

You can achieve this every easily with Automation for Jira. Here is an example rule:

• Trigger: Issue Created
• Condition: Issue fields condition 
  • Check the issue that is created's priority is urgent
• Action: Send email
  • You can use an arbitrary email address here or specify it come from a user field on the issue. 

Hope that helps,
Scott.

[Jatin Patel]

Thanks for the pointer @frother 

[Radek Dostál]

As you can update an issue in multiple ways - you likely would need something akin to a listener which would listen to issue updates in the background and as soon as it detects the priority change, it can do something - such as sending a custom/tailored email or fire a notification event (easier to set up).

First example that comes to mind is https://scriptrunner.adaptavist.com/latest/jira/listeners.html but there are other plugins that can implement listeners.

Listeners can be created without any plugins as well although it gets rather complicated since it would require you to basically write the listener module in java from scratch https://confluence.atlassian.com/adminjiraserver/listeners-938846909.html

Edit: https://marketplace.atlassian.com/apps/1215460/automation-for-jira-data-center-and-server?tab=overview&hosting=datacenter this plugin Automation for Jira comes bundled with Data Center, but I believe you would need to purchase the "pro" version which has "Issue Changed" condition.

It basically is a listener as well, but the free/lite version does not allow you to monitor issues for value changes, whereas the pro version does.

[Jatin Patel]

@Radek Dostál Thank you very much for your response. 

I don't think we would go for the option where we ned to write the listener module in java from scratch, so I will investigate the other options you mentioned and share with users.