Automated Email "Sprint Ends in X Days"...How to Turn Off??

[David Childers]

Some time last week I started receiving emails to this effect - I have not made any changes to notifications recently.

As the project admin, one more email from Jira doesn't bother me, however, an "end user" type is also receiving these emails.

Internet search wasn't helpful, and I haven't found where this setting resides so I can disable it.

Does anyone have information that would help here?

Thank you!

[Casey Gould]

Adding more consolidated answer:

1. Check Jira Personal Settings > scroll down > Jira Labs > Sprint Facilitator: toggle off
2. If you don't see this as a personal option, contacting Jira Support can turn off the beta for your entire instance.

Jira Support response to me: 

This feature can be turned off by each individual user going to Jira Personal Settings, scrolling down to Jira labs and toggling off Sprint facilitation.

Next Steps

Based on my research, if users are not seeing the option to disable this for themselves, then we here in support would have to disable this for your entire site as a whole.

[David Childers]

VERY MUCH appreciate those concise steps - despite support saying they'd disabled this feature, I received another notification this morning.

With the steps you describe above, I was able to self-help and turned off the Sprint Facilitator portion.

IMO, in its current state, this feature adds little value - as PM of the project/s in question, I am acutely aware of sprint scope at any given time.  Perhaps there are other benefits that are unknown to me?

Appreciate your assistance here.

[s_delugan]

I started receiving these notification emails a couple of weeks ago as well. I just turned off the 'Sprint facilitation" setting.

Does anyone know WHY this started happening in the first place? Is this is a new option and was set to ON by default?

[Trudy Claspill]

Yes, it is a new feature that is in roll-out and it was turned on by default.

[David Childers]

My suggestion - if you want this turned off - would be to create a support ticket.  Within an hour of me posting the issue, it was resolved.   fwiw ymmv :)

[Biancha]

Hello, 

To adjust the new feature settings, click on 'Manage Notifications' in the email you received. This will provide you with the option to disable the feature.

Hope that helps.

[Nataliia Sosnovshchenko]

@Biancha Hello! Could you please tell how to manually find this settings from Jira itself? On our Jira instance we don't get emails like those, but notifications spammed instead. I would be grateful if you could point out how to locate this thing so that I could disable it.

[Biancha]

@Nataliia Sosnovshchenko It seems that once you turn it off, it disappears from the options and you can't turn it back on. 

This is where it was located:

• https://[yoursite]/jira/settings/personal/general
• It is under the 'Jira Labs' section

Let me know how you go.

[Nataliia Sosnovshchenko]

Unfortunately, this is the full list of Jira Labs features that I get from my personal Jira settings. There is no "Sprint facilitation" among them. I don't have the feature turned off though.

[Christian Giroux]

I do not see the option either. I do not have the emails but I cannot disable the notifications in app and that's a lot, I get notifs for 14 different sprints that I am not part of. 

[Casey Gould]

Same as @Christian Giroux - I'm suddenly getting spammed by "Jira Sprint Facilitator" with in app notifications for a bunch of different sprints. Link to my similar question. Will try reaching out to support because this seems like it might be useful if we could actually control which sprints we get notified about.

[Manon Soubies-Camy]

Hi @David Childers,

This is likely an email triggered by an automation rule. Is the sender address automation@yoursite.atlassian.net?

You can check the automation audit log and filter for rules using the 'Send email' action:

Hope this helps!

- Manon

[David Childers]

Thanks Manon, I'd also sent this to support and this is what came back (if this helps anyone):

"I wanted to let you know about a new feature we've introduced called "Sprint facilitation". This feature is designed to enhance the health of a sprint by sending email notifications that remind users of key sprint events. Additionally, it helps identify issues that may be missing important information, such as an assignee or status update.

That being said, I would like to inform you that I have turned off the settings for your site in the backend, and users will not receive emails going forward."

I don't know where the "switch" is in Settings, but it got disabled by Support (which is fine, I requested that to happen if possible). 

[Manon Soubies-Camy]

Perfect, thanks for updating this thread!