Average Time in Status Gadget - Showing duplicate statuses

[Daniel Judd]

When using the dashboard gadget for Average time in Status, we are seeing duplicate statuses for items that don't appear anywhere else in Jira. 

In this case, In Progress appears 12 times. In the "status" admin section, there is only one In Progress (option value="3">In Progress</option>). There is also one In Progress when doing a JQL search. (As a note, i can manipulate the URL to see the erroneous statuses in question, https://wpengine.atlassian.net/secure/admin/EditStatus!default.jspa?id=12378). 

When we exported the html from the time in status dropdown, we see 12 different In Progresses. 11 of them return no results, only the first one (/EditStatus!default.jspa?id=3) returns results. 

Is there a way to clear these duplicate statuses so that users are not selecting them? 

[Petter Gonçalves · Accepted solution]

Hello Daniel, 

Thank you for all the details provided.

After some time investigating the behavior you mentioned in my own JIRA instance, I was able to identify this is caused by the next-gen projects in your instance. Allow me to explain it better:

Each next-gen project has its own set of features and status and doesn't share them with other projects like happens with classic projects. This information can be checked in the documentation below:

- Core concepts behind Jira Cloud next-gen projects and ongoing changes to our existing APIs

That been said, using the Average Time in Status Gadget you are able to see each of the statuses created for each of the next-gen projects. We have a bug reported to fix this behavior here:

- Two Dimensional Filter Statistics and Average Time in Status Gadget Repeats Status if Returning Next-Gen Projects

Feel free to vote and watch the bug to receive notifications about any updates.

For now, the only option to identify which is the "classic status" would be to add filters based on project and checking each status to know what returns any value in the gadget.

Let me know if you have any questions.

[Julia Denys [SaaSJet]]

Hello @Daniel Judd 

You can use an add-on like Time in Status for Jira Cloud by SaaSJet to keep track of issue statuses way easier. With this add-on, you can track:

• Time in Status - automatically determines for how long your issues has been staying in each status
• Status Count - calculates how many times an issue has been in each status
• Transition Count - shows how many times an issue went from status to status

The add-on is constantly improving, so with the new upgrade, you can also track:

• Assignee Time - report of the time that a particular assignee was in status for each issue
• Average Time - grid with an average time spent in statuses for each task
• Status Entrance Date - shows the date and time when every issue entered each status for the first time
• Time in Status per Date - sums the time task was in each status at a particular date

Moreover, the reports will also be available in charts.

You can export all the necessary data as an XLS or CSV file and set up a teamwork schedule to exclude non-working hours or days.

Please let me know if this is helpful to you.

[Veronica Gamarra]

my two cents here https://jira.atlassian.com/browse/JRACLOUD-77503