Business project category task management security level scheme issue

[sumaiya shahid]

I have the following groups: admin group, hr manager, hr department, finance manager, and finance department
How can I set levels of a security level scheme in Jira in which the admin can see all the department's tickets but the HR manager and finance manager can see only their department's issues respectively and the department users can only see their generated issues? No user of the same and different department can see other user tickets
PLEASE guide 

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[John Funk · Accepted solution]

Hi Sumaiya - Welcome to the Atlassian Community!

You can create a security level for each grouping off people - in other words, one for Finance and one for HR. Then add the appropriate people to each level for access. Then make sure that you set the security level at the time of the issue creation. 

[sumaiya shahid]

I really appreciated your response but how can your suggested scheme solve the issue of admin can see all the tickets whether the security level is set or not in the issue ?

[John Funk]

You add the Admin to each of the security levels in addition to the group. 

[sumaiya shahid]

Thank you so much for your guidance.
Can we set the level 2 security (which I created in my security scheme) by default for some tickets or does every time the user has to choose the security level by himself while creating the ticket?

[John Funk]

You can set one level as the Default, but you can create an automation rule that updates the security level to a different one based on an Issue Created trigger and then some Conditions that identify which issues need to be updated.