Change access to the Jira Service Manager portal with username and password, but the user does not h

[yuliana seijas]

How can I change the access to the Jira Service Manager portal with username and password, but the user does not have the email address?

[Dexter de Vera · Accepted solution]

Hi @yuliana seijas ,

Based on my knowledge, you can't. customer account based on email addresses.

Hope it helps.

Thank you!

[yuliana seijas]

I think I expressed myself badly. What I need is to be able to log in with user (data - name) and password. Is this possible?

[Dexter de Vera]

No, but you can use SSO for your Jira.

You may check this document on how to configure SAML single sign-on with an identity provider https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-with-an-identity-provider/