Configuring JIRA cloud to send emails

[Gaynor Mccabe]

Hi,

I have recently received an email asking us to configure some SPF & DKIM records in order to continue to send emails using a custom project email address.

https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-900996548.html

My query is around the DKIM record, the notes say:

Configure your domain's DKIM records
Setting this up will ensure that JIRA is correctly authorised to send mail from your domain using its email delivery provider. 

    1
s1._domainkey IN CNAME s1._domainkey.atlassian.net.
2
s2._domainkey IN CNAME s2._domainkey.atlassian.net.

Do I set this as a CNAME record with no DKIM record for s2._domainkey.atlassian.net. & s1._domainkey.atlassian.net. ?

Regards.

[Bibi]

It works on Cloudflare using CNAME records instead 

[Julio Cesar Culebro Gonzalez]

Hi I can't add CNAME records like you told us in my CPANEL.

When I add a record like you told us:
     Content = s1._domainkey.atlassian.net

I receive following error:

"Invalid DNS Record: CNAMEs must point a FQDN (Fully Qualified Domain Name)"

Cpanel only leave me add like this one:
Name: s1._domainkey.[my domain]
Type: CNAME
Content: s1.atlassian.net

or like this one:

Name: s1._domainkey.[my domain]
Type: CNAME
Content: s1.[my domain].atlassian.net

But those values doesn't work, I used your validator: https://domain-check.atlassian.io/

I contacted my Hosting provider to ask for he change manually to the "right" value but he told me this:

-------------------
Dear Client,

We apologize for the inconvenience.

It is not possible to set these records.

As the error is reporting the record value should be Fully Qualified Domain Name.
-------------------

What can I do?

[Reuben Fergusson]

Im having the same issue. Did you manage to resolve it? 

[NGIS Support]

I'm having the same problem also.... with my DNS hosting company was there any resolution to this?

[Reuben Fergusson]

I did manage to resolve it. However this required that I basically lost my mind with them and told them they had to do it or we would be moving. 
They had to get a developer to add the changes directly to the database. 

[NGIS Support]

Thanks for responding Reuben.

Ugh... great..

 So you directly contacted your DNS hosting company?

[Reuben Fergusson]

You're welcome,

Yes sorry for not being clear. I contacted my DNS host. Underscores are actually a part of the standard so they cant really say its not supported. 

[NGIS Support]

Hmm it's rather strange I wonder why they said it's not supported or why it's the way it is, either way looks like I'll be contacting my DNS hosting provider.

Thanks a lot, hopefully this thread will assist someone else aswell in the future.

[Julio Cesar Culebro Gonzalez]

Hi I can't add CNAME records like you told us in my CPANEL.

When I add a record like you told us:
     Content = s1._domainkey.atlassian.net

I receive following error:

"Invalid DNS Record: CNAMEs must point a FQDN (Fully Qualified Domain Name)"

Cpanel only leave me add like this one:
Name: s1._domainkey.[my domain]
Type: CNAME
Content: s1.atlassian.net

or like this one:

Name: s1._domainkey.[my domain]
Type: CNAME
Content: s1.[my domain].atlassian.net

But those values doesn't work, I used your validator: https://domain-check.atlassian.io/

I contacted my Hosting provider to ask for he change manually to the "right" value but he told me this:

-------------------
Dear Client,

We apologize for the inconvenience.

It is not possible to set these records.

As the error is reporting the record value should be Fully Qualified Domain Name.
-------------------

What can I do?

[Mike Tocci]

The CNAME content needs to have a trailing dot (.) like this: 

s1.[my domain].atlassian.net.

[Michael Lysaght]

You need to create 2 entries in your DNS records with the following details

Name = s1._domainkey.[your domain goes here]

Type= CNAME

Content = s1._domainkey.atlassian.net

and similary for s2

[Gaynor Mccabe]

Thank you 

[Gaynor Mccabe]

I have configured the CNAME records as required but when I verify the domain it is still ssaying I need to add the records.

https://domain-check.atlassian.io/

[Julio Cesar Culebro Gonzalez]

-

[Doug Ticson]

I'm having the same issue using Google Domain / Enom.  Can't get any config to work with their checker.