Customers cannot see articles in knowledge base

[SMT - Mustafa Demir]

Hi all,

Customers of a Service Desk cannot see the articles that are placed in the knowledge base. How can i configure it?

Kind Regards,
Mustafa Demir

[Brant Schroeder · Accepted solution]

@SMT - Mustafa Demir 

You will first need to link the knowledgebase to the service management project.  Then you can configure the knowledgebase and manage the permissions. 

Next-Gen

Link the knowledgebase - https://support.atlassian.com/jira-service-management-cloud/docs/link-confluence-spaces-to-your-next-gen-project/

Configure Permissions - https://support.atlassian.com/jira-service-management-cloud/docs/manage-knowledge-base-permissions-in-next-gen-projects/

Classic

Link the knowledgebase - https://support.atlassian.com/jira-service-management-cloud/docs/link-confluence-spaces-to-your-service-project/

Configure Permissions - https://support.atlassian.com/jira-service-management-cloud/docs/manage-knowledge-base-permissions-from-your-service-project/

[Tyler Brown]

Hey @SMT - Mustafa Demir building on what @Brant Schroeder mentioned, make sure that your labels are configured properly as well. If your JSD instance is looking for labels they will need to be present on any KB articles for them to be visible for customers as well.