Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Disable Customer Being Automatically Added As Participant

Jake Kenward
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 6, 2018

I have a job that runs daily and sends an email to our Jira Service Desk once it's done that automatically adds customer X as a participant, how can I disable this user being added as a participant? 

They are the only automatically added participant on this job. 

1 answer

0 votes
KellyW
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 7, 2018

Hi Jake,

 

Just to clarify, the customer X is the user associated to the email account that sent the email to JSD and customer X is added Request Participant instead of Reporter?

 

Regards,

Kelly

Jake Kenward
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 7, 2018

Customer X is a completely separate user from the email account sending the ticket in. I believe they may be CC'd into the email which isn't something I can change at this point.

 

Thanks!

Jake 

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events