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Disappearing tickets

Disappearing tickets

We have a kanban board for our team. tickets on the board are disappearing after a number of days ~30? I have searched the internet and can't find how to increase/eliminate retention period. I know its there, but it doesn't show up where it's supposed to.

3 answers

1 vote

You can change it under the general board settings Screenshot 2024-09-12 at 3.41.38 PM.png

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Click on ... on the right side of the board and configure board.

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0 votes

Currently, the issues will disappear in 2 weeks(14 days) when it gets marked as DONE from the core board.

Maybe check this: https://jira.atlassian.com/browse/JWMCLOUD-21

Maybe you have a status for example Closed which is not mapped to your board and the tickets are automaticaly transitioned into the status?

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Please check your jql at kanban board.

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