Hi, Ji.
Does this issue happen in all or specific browser? The JQL should work.
At the same time, we would like to know you using JIRA server or cloud?
Cheers
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hi @ji tang,
May I ask you what is the error you are getting when executing the second query?
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If there is no error occurred, probably there are no tickets available where Script Name contain VM_SNAPSHOT_BASIC_OPS.
have you noticed any available issues that should filter out in "Script Name" ~ "VM_SNAPSHOT_BASIC_OPS" query?
if so i suggest you to contact Atlassian support regarding this. they should be able to support you further on this :-)
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There does couples of issues where script name contains VM_SNAPSHOT_BASIC_OPS. But the problem is I can query with "VM_SNAPSHOT_BASIC" or "VM_SNAPSHOT_BASIC_". But cannot do it with even one character longer. That's interesting.
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I suggest you to contact Atlassian support, they should be able to guide you @ji tang :-)
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